Before you start

If this is a medical emergency happening now, for example a hospital admission, or you need to bring the insured person home, please contact the Emergency Assistance Service straight away. See your policy schedule for contact details.

Please have these ready

You can submit your claim with the information you have now, but incomplete submissions can cause delays. Please upload all relevant documents where you can. A red asterisk (*) marks a mandatory question.

Policy number and the insured person's details
Trip or assignment dates and destination
Date of the accident or illness
A short summary of what happened
Any medical reports, invoices/receipts, official or police reports, or (for a death claim) the death certificate